Paston College is currently closed for the winter break and will reopen on Friday, 2nd January 2026.
During the holidays, please see below a list of local agencies for timely support:
Safeguarding Concerns
- If you have an emergency, please call 999 and if a person is suspected to be at immediate risk of harm please ask for Police.
- If you are worried about a child or vulnerable adult's safety or wellbeing, and you believe they may be at risk of harm: Contact the Children's Advice and Duty Service (CADS) at Norfolk County Council to talk about the concern.
- If you are a member of the public you can do this through Norfolk County Council’s Customer Services on 0344 800 8020. You will be directed to choose between Children's and Adult Services. Any urgent or new concerns about a student during the holiday period should be reported to CADS as above.
- If you have an urgent safeguarding update that you need to make college aware of during the holiday period, please email the safeguarding team at safeguarding@ccn.ac.uk where a member of the team will pick it up on working days during the holiday.
- For college staff - all referrals about a young person need to go through the safeguarding system, even if they have also been called through to CADS.
College working hours are 8.30am to 5pm Monday to Friday.
Urgent Mental Health crisis or concerns
If you or someone else is in mental health crisis and need of urgent support from the crisis team:
- Call 111 and select the option for mental health crisis team (option 2 at present).
Other External Support Services
If you need support outside of college opening times there are external services that may be able to help you.
- Childline - Confidential phoneline where you can talk about any worries 24/7 - Call 0800 1111.
- Norfolk County Council Support for Mental Health - www.norfolkandwaveneymind.org.uk
- Shout/Young Minds 24/7 young persons crisis text service - Text 'SHOUT' to 85258
- FYI Norfolk - health and advice for 11-24 year olds across Norfolk and Waveney, with trusted advice from NHS clinicians.
- Samaritans Listening Service - Call free phone 116 123 or email j@samaritans.org or www.samaritans.org
- Papyrus - Suicide Prevention Service. Free phone and text 07860039967 or www.papyrus-uk.org
- ChatHealth - Support for those aged 11-19 in Norfolk. Text 07480635060.
- Just One Norfolk - support regarding children, young people and families across Norfolk.
- Kooth - Free anonymous mental wellbeing support for children, including online messaging service Www.kooth.com
- Every Mind Matters - Mental health support resources www.nhs.uk/every-mind-matters
- Mind self harm support - a useful guide around self-harm, what it is and ways to help yourself as well as getting help www.mind.org.uk/information-support/types-of-mental-health-problems/self-harm/about-self-harm/